| Standard | Standard PLUS | Enterprise | Enterprise PLUS | |
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| Administration | ||||
| Unlimited number of administrators | ||||
| Customised levels of administrator access Give specific admins (or a group of admins) access to specific functionality in the software |
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| Donor contact details | ||||
| Document storage on donor profiles Maximum file size of 4 MB per file |
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| General custom fields in donor profiles Tick boxes, yes/no, dropdown lists, date fields, short text boxes, long text boxes, file attachments |
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| View files attached to profiles directly in your browser It's more convenient and more secure from a data privacy standpoint than downloading to your computer to open |
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| Donor profile photos | ||||
| Access to specific donor profile data across subaccounts Enterprise administrators have access to donor profiles across all subaccounts or a defined set of them |
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| Donor profile customisation across all subaccounts or individually | ||||
| Optional integrations with Volunteer Impact and/or Member Impact Volunteer Impact - To manage the scheduling and data collection of the those that give their time. Member Impact - to manage and communicate with stakeholders who are not volunteers |
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| Donor Engagement | ||||
| Online donations (one-time and recurring) via PayPal or Stripe | ||||
| Donor information forms | ||||
| Web portal and mobile app for donors Donors can access copies of their receipts when preparing their tax returns |
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| Accessibility We aim for WCAG 2.0 Level AA compliance on the web interface of our user portal and public pages (mobile and administrator interfaces excluded) |
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| Email / text individuals or configurable groups Create dynamic lists of donors that can be saved and used for targeted, mass communications. (Text messaging is capped at 5,000 per year with a Standard Account and 10,000 per year with an Enterprise account unless you get the PLUS subscription.) |
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| Unlimited customisable email templates Have emails you use frequently? Save as templates you can call up in seconds |
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| History of emails sent to donors Whether you send an email to one donor or all of them, you'll have a record of the email, when it was sent, who it was sent to and which administrator sent it |
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| Communications features across each and all subaccounts Enterprise administrators can communicate with donors, across all subaccounts or a defined set of them |
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| Unlimited outbound text messaging Send as many text messages as you need.(Those without the PLUS option are limited to 1,000 per year) |
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| Advertise specific projects requiring support | ||||
| Automated receipt generation | ||||
| Donation Profiles | ||||
| Customised list of campaigns | ||||
| Customised list of projects donors can support | ||||
| Customised list of donation types | ||||
| Amount attributed as a benefit to the donor | ||||
| Reporting | ||||
| Overall donations | ||||
| Individual donor or segmented group of donors | ||||
| Campaign comparisons | ||||
| Project comparisons | ||||
| Saved searches for list generation and reporting | ||||
| Reporting across all subaccounts Enterprise administrators can generate reports across all subaccounts or a defined set of them |
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| Security and Privacy | ||||
| Data encrypted in transit In transit is when it travels across the internet. If someone intercepted your internet traffic, the data would be scrambled and unreadable |
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| Data encrypted at rest At rest is as it sits on our server. Even if someone were to somehow get into our database the data would be scrambled and unreadable |
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| ISO27001 Certified Some companies claim they follow ISO27001 practices but they have not been audited and reaudited annually. Ensure you see proof of certification |
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| ISO27017 Attestation | ||||
| Administration level for system configuration without access to data | ||||
| Regional subaccount structure For individual branches, locations, departments or shops, etc. Administrators can only see and interact with the users in their subaccount(s) |
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| Optional IP restrictions on admin access This will ensure your administrators only log in from your organisation's location |
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| Optional multifactor authentication for all admins You can add another layer of security to your administrator login process by having something you know (your password) AND something you have (a unique and temporary code that appears on your mobile phone) |
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| Option to make 2-factor authentication a requirement for all admins Multifactor authentication is available to every Donor Impact administrator. These features make it mandatory they use it |
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| GDPR Compliant | ||||
| Here to Help | ||||
| 5x24 support Available by chat, email or telephone. We guarantee a mean first response time (excluding automated replies) of under 10 minutes and most of the time it's under 5. See what others say about our support on Trust Pilot and G2 Reviews |
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| Searchable help files Check them out at: Support Free Administrator training videos |
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| Dedicated Account Manager (Member Success Advisor) One of our Member Success Advisors will be assigned to your account for an annual review and more |
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| Migration consultation | ||||
| Data import of donor profile contact details Also available à la carte. |
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| Three follow up sessions in first year | ||||
| Annual account review Also available à la carte. |
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DONOR IMPACT PRICING
Standard Edition
- most common
- unlimited administrators
- all administrators can see all volunteers
- pricing based on the number of volunteers (excluding volunteers with the applicant and archived status)
Enterprise Edition
- best if you have multiple branches, locations, departments or shops, etc. (subaccount)
- unlimited administrators
- administrators can only see and interact with the users in their subaccount
- pricing based on the number of subaccounts and volunteers (excluding volunteers with the applicant and archived status)
Pricing FAQs
Is billing monthly or annually?
Annually.
Do you offer discounts for nonprofits?
Pricing is already geared to the nonprofit sector as our clientele are predominately from this sector.
What optional services are available for a one-time fee?
Planning and Configuration Training
Planning and Configuration Training
- Option 1 - Video training library – always free
- Option 2 - Q&A sessions to assist with the video-based training: 2 X 30 minutes - £80
- Option 3 - Immersive hands-on training via web meetings: 2 x 2 hours - £300
- Option 4 - Immersive hands-on training in person at our London office: 4 hours - £300
- Option 5 - Immersive hands-on training at your office: 4 hours - £300 + travel costs (detailed on the formal quote / order form)
Administrator Training
- Option 1 - Video training library – always free
- Option 2 - Q&A sessions to assist with the video-based training: 20 minutes - £30
- Option 3 - Immersive hands-on training via web meetings: 45 minutes / topic - £65 / topic
- Option 4 - Immersive hands-on training in person at our London office: 45 minutes / topic - £65 / topic
- Option 5 - Immersive hands-on training at your office: 45 minutes / topic - £65/ topic + travel costs (detailed on the formal quote / order form)
- Topics - Communications, Donor Engagement
Import donor contact information - £60
Import custom fields into donor profiles - £15 / field (regardless of the number of volunteers)
Import the total donations on record into each donor profile - £15
How can I get an official quote?
Official quotes for the software and related services can be created here. And if you would like to speak to one of us before creating a quote, call us at 020 3014 0226 x1 or click here to set up a time for a call.